Terms of Service

Last updated: November 2024

Please read these terms and conditions carefully before using Our Service.

Acceptance of the Terms of Service

These terms of service are entered into by and between You and Spendora Enterprise. (“Company”, “we” or “us”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these “Terms of Service”), govern your access to and use of the website https://spendora.co/, Spendora Enterprise software, Spendora Enterprise  mobile applications including any content, functionality and services offered on or through the website, software and mobile applications (collectively, the “Services”).

Please read the Terms of Service carefully before you start to use the Services. By using the Services or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, found at https://spendora.co/privacy-policy/, incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Services.

You acknowledge and agree that all references to “Spendora” or “Spendora Enterprise” shall mean the Spendora Enterprise affiliate for the Specific Terms of Use. You further agree that any claims relating to or arising from the Specific Terms of Use shall be brought solely against such Spendora Enterprise affiliates providing Services. Spendora Enterprise shall have no liability in respect of the same. 

For users (data subject) under 18 years of age, consent must be sought from the parent, guardian, or person who has parental responsibility of the data subject. If you have not obtained consent from the parent, guardian, or person who has parental responsibility, you must not access or use the Services.

Changes to the Terms of Service

We may revise and update these Terms of Service from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Services thereafter.

Your continued use of the Services following the posting of revised Terms of Service means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

Subscription

  • Spendora Enterprise reserves the right to make changes to your plan at any time. 

  • Spendora benefits should only be used for personal and non-commercial purposes and not be abused or misused. Spendora Enterprise may terminate your subscription and access to benefits if Spendora Enterprise reasonably determines in its sole discretion that there has been abuse or misuse of Spendora benefits.

  • Spendora Enterprise reserves the right to withdraw, amend and/or alter any part or the entire terms and conditions of the subscription plans and benefits at any time without any prior notice.

  • In the event of cancellation by you, there shall be no refund of the subscription plan prices paid. In the event of any disputes directly or indirectly arising from the subscription plan, Spendora Enterprise’s decision shall be final and binding.

  • Spendora Enterprise also reserves the right to reject any users from subscribing to paid features, including users who are using modified devices or have unauthorised or modified apps installed in their devices.

  • The subscription plans are only available on the latest version of the Spendora app.

  • Your use of Spendora subscription plan and its benefits is subject to the applicable terms of service as published from time to time 

Payment

Applicable fees for the provision of Services shall be levied by Spendora Enterprise. You agree that the fees shall be charged according to the manner, rates and frequency determined by Spendora Enterprise. Spendora Enterprise reserves the right to update the amount of the Fees including for Services for which no charge has been levied previously in accordance with this clause. You agree that You shall be liable to pay any additional fees as determined by Spendora Enterprise in the event:

(a) You avail certain value-added services available irrespective of whether they have been available free of charge previously.

(b) You avail any new Services not mentioned in these Terms.

You agree that Your use of any Service or a value-added service shall be construed as a consent to any additional fees which may be levied by Spendora Enterprise on such additional Service or value-added service.

Fees are exclusive of applicable taxes and Spendora Enterprise will charge such applicable taxes on the fees from time to time (if any). You agree that any statutory variations in applicable taxes during the subsistence of these Terms shall be borne by You.

Online Purchases and Other Terms and Conditions

All purchases through our Services or other transactions for the sale of goods, services and/or information formed through the Services or as a result of visits made by you may be governed by Terms of Service and additional terms and conditions may also apply to specific portions, services or features of the Services. All such additional terms and conditions are hereby incorporated by this reference into these Terms of Service.

Accessing the Services and Account Security

We reserve the right to withdraw or amend the Services and any service or material we provide on the Services, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Services are unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Services, or the entirety of Services, to users, including registered users.

You are responsible for:

  • Making all arrangements necessary for you to have access to the Services.

  • Ensuring that all persons who access the Services through your internet connection are aware of these Terms of Service and comply with them.

To access the Services or some of the resources they offer, you may be asked to provide certain registration details or other information. It is a condition of your use of the Services that all the information you provide to the Services is correct, current and complete. You agree that all information you provide to register with the Services or otherwise, including but not limited to through the use of any interactive features on the Services, is governed by our Privacy Policy (https://spendora.co/privacy-policy/), and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Services or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Service.

Intellectual Property Rights

The Services and their entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by Malaysia and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Services, except as follows:

  • Your computer or mobile device may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials. You may store files that are automatically cached by your Web browser for display enhancement purposes.

  • You may print or download one copy of a reasonable number of pages of the Services for your own personal, non-commercial use and not for further reproduction, publication or distribution.

  • If we provide desktop, mobile or other applications for download, you may download copies to your computer or mobile device solely for your own use, provided you agree to be bound by our end user license agreement for such applications.

  • If we provide social media features with certain content, you may take such actions as are enabled by such features.

You must not:

  • Modify copies of any materials from the Services.

  • Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.

  • Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Services.

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Services in breach of the Terms of Service, your right to use the Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Services or any content on the Services is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Services not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark and other laws.

Trademarks

The Company name, the Company logo and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

Prohibited Uses

You may use the Services only for lawful purposes and in accordance with these Terms of Service. You agree not to use the Services:

  • In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from Malaysia or other countries).

  • For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.

  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards set out in these Terms of Service.

  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation.

  • To impersonate or attempt to impersonate the Company, a Company employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or user names associated with any of the foregoing).

  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm the Company or users of the Services or expose them to liability.

Additionally, you agree not to:

  • Use the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other party’s use of the Services, including their ability to engage in real time activities with the Services.

  • Use any device, software or routine that interferes with the proper working of the Services.

  • Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.

  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Services, the server on which the Services is stored, or any server, computer or database connected to the Services.

  • Attack the Services via a denial-of-service attack or a distributed denial-of-service attack.

  • Otherwise attempt to interfere with the proper working of the Services.

Reliance on Information Posted

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

The Services may include content provided by third parties, including materials provided by other users, third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

Changes to the Services

We may update the content on Services from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Services may be out of date at any given time, and we are under no obligation to update such material.

Information About You and Your Use of the Services

All information we collect on the Services is subject to our Privacy Policy (https://spendora.co/privacy-policy/). By using the Services, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

Linking to the Services and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.

Services may provide certain social media features that enable you to:

  • Link from your own or certain third-party websites to certain content on this Services.

  • Send e-mails or other communications with certain content, or links to certain content, on the Services.

  • Cause limited portions of content on the Services to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided by us and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:

  • Cause the Services or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site.

  • Otherwise take any action with respect to the materials on the Services that is inconsistent with any other provision of these Terms of Service.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice in our discretion.

Links from the Services

If the Services contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and You acknowledge and agree that Spendora Enterprise is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources.

You further acknowledge and agree that Spendora Enterprise shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Your interaction with any third party accessed through the Website is at Your own risk, and subject to the terms and conditions of use for such websites. Spendora Enterprise will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any such third parties or for any personal injuries, death, property damage, or other damages or expenses resulting from Your interactions with the third parties.

Advertising

The Services is supported by advertising revenue and may display advertisements and promotional material. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information. The manner, mode and extent of advertising by Spendora Enterprise are subject to change without any specific notice to You. In consideration for Spendora Enterprise granting You access to and use of the Services, You agree that Spendora Enterprise may place such advertisements on the Services through Website, print media, electronic media, and social media advertising platforms etc.

Geographic Restrictions

The owner of the Services is based in Malaysia. We make no claims that the Services or any of its content is accessible or appropriate outside of Malaysia. Access to the Services may not be legal by certain persons or in certain countries. If you access the Services from outside Malaysia, you do so on your own initiative and are responsible for compliance with local laws.

Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Services will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, mobile devices, software, computer programs, data or other proprietary material due to your use of the services or any services or items obtained through the services or to your downloading of any material posted on the services, or on any website linked to it.

Your use of the services, its content and any services or items obtained through the services is at your own risk. The services, its content and any services or items obtained through the services are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. Neither the company nor any person associated with the company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy or availability of the services. Without limiting the foregoing, neither the company nor anyone associated with the company represents or warrants that the services, its content or any services or items obtained through the services will be accurate, reliable, error-free or uninterrupted, that defects will be corrected, that our services or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.

The company hereby disclaims all warranties of any kind, whether express or implied, statutory or otherwise, including but not limited to any warranties of merchantability, non-infringement and fitness for particular purpose.

The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.

Limitation on Liability

In no event will the company, its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the services, any websites linked to it, any content on the services or such other websites or any services or items obtained through the services or such other services, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

The foregoing does not affect any liability which cannot be excluded or limited under applicable law.

Indemnification

You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Service or your use of the Services, including, but not limited to, your User Contributions, any use of the Services’ content, services and products other than as expressly authorized in these Terms of Service or your use of any information obtained from the Services.

Governing Law and Jurisdiction

All matters relating to the Services and these Terms of Service and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of Malaysia without giving effect to any choice or conflict of law provision or rule (whether of Malaysia or any other jurisdiction).

Any legal suit, action or proceeding arising out of, or related to, these Terms of Service or the Services shall be instituted exclusively in the federal courts of Malaysia although we retain the right to bring any suit, action or proceeding against you for breach of these Terms of Service in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Arbitration

At Company’s sole discretion, it may require You to submit any disputes arising from the use of these Terms of Service or the Services, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the International Arbitration Rules of the International Centre for Dispute Resolution, excluding any rules or procedures governing or permitting class actions.

Any arbitration under this agreement will be on an individual basis only. The parties expressly waive their right to file or join a class action or private attorney general action, or to consolidate their arbitration with other arbitrations. You are waiving your rights to have your case decided by a judge or jury. if any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining provisions shall remain enforceable.

Limitation on Time to File Claims

Cause of action or claim you may have arising out of or relating to these terms of service or the services must be commenced within one (1) year after the cause of action accrues, otherwise, such cause of action or claim is permanently barred.

Waiver and Severability

No waiver of by the Company of any term or condition set forth in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Force Majeure

If performance of Services/Website by Spendora Enterprise is prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, epidemic, pandemic, floods, lightning, severe weather, shortages of materials, rationing, inducement of any virus, malware, trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Website, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government, regulatory or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of Spendora Enterprise, then Spendora Enterprise shall be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall, in no manner whosoever, amount to a breach by Spendora Enterprise of its obligations herein or incur any legal liability on Spendora Enterprise.

Suspension and Termination

Notwithstanding anything to the contrary, Spendora Enterprise shall have the right to immediately suspend Services and settlement of any monies or payments to You, without any liability to You, in the event of the following:

  • You breach any clause of these Terms.

  • You facilitate any transaction which is unlawful.

  • Spendora Enterprise receives instructions from Facility Providers or governmental authorities or law enforcement agencies to either suspend the Services, or part thereof, or directs to suspend the Services or part thereof regardless of whether there is pending investigation/enquiry into any alleged illegal/unlawful activities.

  • Spendora Enterprise is of the opinion that there are suspicious circumstances surrounding Your activities.

  • Spendora Enterprise is of the opinion that there are pending, anticipated, or excessive disputes, refunds, or reversals relating to Your use of Services.

  • You or Your products / services infringe, or are suspected of infringing, intellectual property rights, copyrightable works, patented inventions, trademarks and trade secrets.

  • Spendora Enterprisein its sole discretion determines that Your activities expose Spendora Enterprise to risks which are unacceptable to Spendora Enterprise.

  • Spendora Enterprise in its sole discretion is required to do so due to regulatory changes impacting the Services.

These Terms are effective upon the date You first access or use the Services and continue until terminated by You or Spendora Enterprise. We may terminate these Terms or close Your Spendora account at any time for any reason (including, without limitation, for any activity that may create harm or loss to the goodwill of Spendora Enterprise). Where Applicable Laws requires advance notice of termination to be provided, we will, prior to termination, provide You with the required advance notice of termination.

Termination does not immediately relieve You of obligations incurred by You under these Terms. Upon termination, You agree to stop using the Services. Your continued or renewed use of the Services after termination serves to renew Your consent to the Terms. In addition, upon termination You understand and agree that We will not be liable to You for compensation, reimbursement, or damages related to Your use of the Services, or any termination or suspension of the Services or deletion of Your information or account data; and You will still liable to us for any fees or fines, or other financial obligation incurred by You or through Your use of the Services prior to termination.

Additional Terms

You may not assign or otherwise transfer Your rights or obligations under these Terms. Spendora Enterprise may assign its rights and duties under these Terms without any such assignment being considered a change to the Terms and without any notice to You. If we fail to act on Your breach or anyone else’s breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. Additional terms applicable to the Services provided by Spendora Enterprise or its affiliates are as under:

  • The laws of Malaysia, without regard to its conflict of laws, rules, will govern these Terms, as well as Your and Our observance of the same. If You take any legal action relating to Your use of the Website or these Terms, You agree to file such action only in the courts located in Kuala Lumpur, Malaysia. In any such action that We may initiate, the prevailing party will be entitled to recover all legal expenses incurred in connection with the legal action, including but not limited to costs, both taxable and non-taxable, and reasonable attorney fees. You acknowledge that You have read and have understood these Terms, and that these Terms have the same force and effect as a signed agreement. This clause shall survive termination of the Terms.

  • Without prejudice to any other rights or remedies Spendora Enterprise may have, You hereby agree and confirm that Spendora Enterprise shall have the right to set-off by whatever means the whole or any part of Your liability to Spendora Enterprise under these Terms (or any other agreement between You and Spendora Enterprise or its affiliates) against any funds, sums or other amounts credited to, or owing to, You under these Terms (or any other agreement between You and Spendora Enterprise or its affiliates). You agree that Spendora Enterprise may exercise the right of set-off at any time, without any prior notice to You. In the event such set-off does not fully reimburse Spendora Enterprise for the liability owed, You shall pay Spendora Enterprise a sum equal to any shortfall thereof.

  • You shall not (whether on-line or otherwise): (i) describe Yourself as an agent or representative of Spendora Enterprise or any Facility Provider; (ii) represent that You have any rights to offer any products or services offered by Spendora Enterprise or the Facility Provider; and (iii) make any representations to Your customer or any third party or give any warranties which may require Spendora Enterprise or Facility Provider to undertake to or be liable for, whether directly or indirectly, any obligation and/or responsibility to customer or any third party. 

  • Spendora Enterprise reserves the right to make changes to the Website, related policies and agreements, these Terms and the Privacy Policy at any time as it deems fit and proper, including but not limited to comply with changes in law or regulation, correct inaccuracies, omissions, errors or ambiguities, reflect changes in the process flow, scope and nature of the Services and ancillary services, company reorganization, market practice or customer requirements. Upon any change, Your continued use of the Services and ancillary services constitutes acceptance of the changes and an agreement to be bound by Terms, as amended. If You do not agree to the changes, You may please discontinue Your use of the Services.

Entire Agreement

These Terms of Service, Privacy Policy and other documents incorporated by reference, constitute the sole and entire agreement between you and Spendora Enterprise. with respect to the Services and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Services.

Your Comments and Concerns

The Services are operated by Spendora Enterprise.Spendora Enterprise.

All notices of copyright infringement claims should be directed to: ⁠https://spendora.freshdesk.com/

All other feedback, comments, requests for technical support and other communications relating to the Services should be directed to:  ⁠https://spendora.freshdesk.com/

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